I cannot connect to the network. What should I do?
First, confirm that there is power to your DSL modem and that all of the cables are
physically connected to their proper ports. If you are still unable to connect to the
network, please contact SelectNet Technical Support at 760-438-9555.
Do I need to turn off my DSL modem after I finish using my computer?
No. In fact, we prefer that you do not turn off your DSL modem, because it will set off an
alarm in our system. There is no dial up required with DSL. Once your connection is
established during the installation, it is always on and ready to use.
I inadvertently shut off my computer. Will this affect my service?
Turning your computer on and off will not affect your service as long as you do
not turn off your DSL modem. The DSL modem should be connected to a power supply
and always turned on.
What should I do before calling for Support?
Before calling, it is a good idea to make sure that your DSL modem is turned on and all
of the connections to power and your computer are intact.
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