The process by which files are transferred from your local computer to
our web server is called "FTP" (File Transport Protocol). Your web hosting account
allows unlimited access via FTP 24-hours a day. Therefore, you can create and
maintain your web pages on your own computer and upload files to our web
server at your leisure. Some website editing/design programs
incorporate FTP into their features. If your website software does not
include FTP (upload) capabilities, or you do not use such software, you
will need to use an FTP program to upload your files.
Below is a list of useful FTP programs:
Attention Microsoft FrontPage Users!!
Customers with Microsoft FrontPage extensions installed on
their sites should use only the FrontPage publishing
feature to transfer files. Using regular FTP can corrupt the extensions,
disabling the functionality of the FrontPage web and requiring that
the site be deleted to reinstall the extensions. This may result in additional
hosting charges to you!!
Viewing Web Pages Online
Webmasters often modify HTML documents and re-upload it to the server.
After returning to their web browser they click RELOAD only to find the
original document unchanged. This is a common occurence which happens because
most browsers save information, or cache the web page, so they don't have to download it again. It
can be remedied, depending on your browser, by clearing your browser's cache,
or deleting the temporary Internet files. The location of this option is
different for each browser. Use the help menu in your browser if you do not know
where it is.
My FTP program is saying that I cannot connect to the server. What should I do?
- If you are denied access AFTER entering your user id and password, you
may be using the wrong username or password. Check the hosting configuration information sent to you
when your account was first set up. Be sure the host name, username, and password are all correct. Remember,
your user name and password is CasE SenSItiVE, meaning upper and lower case letters must be entered as such.
Also be sure that you are actually connected to the Internet. If you still have trouble
contact support.
- If you cannot connect at all, or connect and then "hang",
there may be problems with connectivity. If you have connection through SelectNet, please call
us during normal business hours. If you connect through another ISP, you will need to contact
them to help you troubleshoot the problem.
