Please view the warning email message and look for a section marked "Transcript of
session follows". This section will contain a warning or error message listed in
the table below. Find the message in the table listed below and move across to the
description for information on what happened to your message and what to do next to
correctly send your email message.
If you continue to have problems, or do not see an explanation below that describes
and assists you with your email issue, please contact our email support group via
email at firstname.lastname@example.org or via telephone
|Error or Warning
|"Warning: could not send message for past (X hours or days)"
||This is a courtesy notice from our mail server indicating your message
is still waiting its final delivery. You do not need to
do anything. We continue trying to deliver the message the number of days
indicated later in the warning notice.|
|"Message rejected as attachment could contain a virus" or
similar "virus" warnings
||The server on the other end thinks you are trying to send a virus
infected file. First, use your favorite (and hopefully most up-to-date)
virus checking software and scan the file you are trying to send as an
attachment and verify it does not contain a virus. This error can also
happen if you are sending an executable (.EXE) file, and will be rejected
based on the fact that many viruses are tranmitted via executable files.
If you must send this type of file, do scan it for viruses and then rename
the attached file, or sending the file as a ZIP archive.|
|"Invalid user" or
"No such user" or
"User unknown" or
"User does not exist"
|The user name or login name you have entered is incorrect. Double check
the spelling of the username or perhaps the user no longer exists.|
|"Host unknown" or
"Host not found"
|You mistyped the domain portion of the address, or the domain does not
exists. Double check with the end user using alternate means to verify their
||Your email is being rejected by the recipient. Double check with the
recipient using alternate means to verify their email address and that they
are accepting email from you.|
|"Relaying denied" or
|You may not send email to another party if you are not our customer,
or via other Internet providers if you are not their customer. Double check
your mail server settings to make sure you are sending via the correct outgoing
SMTP mail server. Enable outgoing authentication if necessary.|
||Your email is not being accepted or the user name or login name you have
entered is incorrect (double check the spelling perhaps?) or this user no
|"Open Relay blocked"
||You or your provider's mail server is known as an "open relay" mail server.
SelectNet and other Internet providers consider such a mail server a security
risk and will not accept your email. Please follow the link provided in the
warning mail message for additional information on how to secure your mail
server, or send this same link to your provider for them to identify and fix
this problem. The link is provided in the warning message that sent you to
||Your email address or your provider's mail server has been reported
as a source of unsolicited commercial email (SPAM) via www.spamcop.net,
a SPAM reporting organization. For further information, please follow the
link provided in the warning mail message that sent you to this page.|